Privacy Policy

The General Data Protection Regulation (GDPR) is a law on data protection and privacy for all individuals.  It becomes enforceable on 25 May 2018.

GDPR will have an impact on how Designworks as an organisation handles, stores and uses personal data.

This privacy policy sets out how Designworks (Cumbria) Ltd. uses and protects any information that you give Designworks (Cumbria) Ltd. when you use this website.

Designworks (Cumbria) Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Designworks (Cumbria) Ltd. may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 01/05/2018.

What information we collect about you

We collect information about you if you are a client, if you fill in our contact form, if you use the chat widget and if you sign up to receive our email newsletter. Website usage information is collected anonymously using cookies.

Clients
We will collect information from you if you are a client. For example, your name, business name, address, email address, telephone number, VAT number, invoices, receipts etc. We will also store information such as when your domain names and hosting packages renew or expire and notes or details explaining what you’ve asked for and how we responded.

Contact Forms / Chat Widget / Direct Email
If you fill in our contact form or use our Chat Widget we will collect infomation such as your name, telephone number and email or details on a CV.

Email Newsletter Signup
We will collect and store your email address using MailChimp if you sign up to receive our email newsletter.

What we do with the information we gather

We will only use the information you provide to us for 1) reasons which we have been given permission, 2) as necessary to deliver the Services you purchase or interact with and 3) as we might be required or permitted for legal compliance or other lawful purposes.

We use the information you provide to us for the following reasons:

  • Internal record keeping.
  • To complete jobs such as registering domains on behalf of the client.
  • To contact/invoice you directly regarding ongoing jobs and our services.
  • To send emails or other information which we think you may find useful using the email address which you have provided if you have consented to receive email marketing.

Your data will only be shared and used by Designworks’s employees. It will not be shared with any third party without the client’s prior consent.

Sharing with trusted third parties
We may share your personal data with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How you can access, update or delete your data

Clients / Contact Forms / Chat Widget / Direct Email
You have a right to access your personal data. If you wish to update your information please contact us at info@thedesignworks.co.uk. If you want us to delete your personal data and that data is necessary for the products or services you have purchased, the request will be processed only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

Email Newsletter Signup
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes you can unsubscribe here

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

Designworks has legal obligations to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep contact details on file for longer periods if they appear on an invoice for example.

In order to safeguard your information, we will:

  • Ensure personal data is processed lawfully, fairly and in a transparent manner.
  • Data will only be collected for a “specified, explicit and legitimate purpose”.
  • Data collected will be relevant, adequate and limited to efficient communication with clients.
  • Personal data will be accurate and kept up to date.
  • Personal data no longer required will be deleted.
  • Personal data will be held securely.

If you have any questions about the security or retention of your personal data, you can contact us at info@thedesignworks.co.uk.

Linking to Third-Party Websites

We may publish a link on our website to a third-party website, perhaps to provide you with access to important information or another resource. We are not responsible, or liable, for the management, content or security of those third-party sites. We would actively encourage visitors to review any such site’s privacy policy before disclosing any personal information.

Google Analytics

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions. Google Analytics generates statistical information about how websites are found and used by using cookies.

Google may store this anonymous data on its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here

Cookies

A cookie is a small information file that is saved to your computer’s hard disk to store information about yourself so that when you visit the Site subsequently you do not have to enter that information again. Cookies help us to improve the Site and deliver a better and more personalised service. The Site may make use of cookies for this purpose unless you have selected to disable cookies. You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies or by using third-party tools, such as Disconnect and Ghostery. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Site. Click here to view our Cookie Policy

In addition, our servers may store your IP address, operating system and browser type, so that we can identify you when you return to our site. This is statistical data and we do not link your IP address to any personal data.

Data Security

We use an SSL certificate on our website to help ensure that any information sent to us through it, is more secure than it otherwise would be.

If you look in the address bar of your browser, when visiting our site, you will see the letters https and possibly a green padlock depending on your web browser. This means that the information you send to us is delivered through an encrypted channel.

Finding out More About Your Rights under GDPR

You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).