Terms and Conditions

1. Introduction
1.1 All work is carried out by Designworks on the understanding that the client has agreed to our terms and conditions.
1.2 These terms and conditions (“the terms”) govern every contract made between Designworks for the supply of goods and services to any person, firm or company (“the client”).
1.3 The terms prevail over any written terms and conditions of the client.
1.4 Any variation to the terms must be agreed in writing by the director of Designworks.
1.5 All contracts between Designworks and the client will be governed by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

2. Price and payment
2.1 The client will pay Designworks the agreed fee as estimated.
2.2 Invoices from Designworks to client for supply of goods or services should be paid in full within 30 days of invoice.
2.3 The client will pay Designworks any expenses incurred by in connection with the recovery of monies outstanding (including legal costs on an indemnity basis).
2.4 Designworks will invoice the client after 30 days for work completed if feedback is not received to progress the client’s project.
2.5 If the project takes longer than 60 days to complete then Designworks reserve the right to invoice for 50% of the estimate, 60 days after the start date.
2.6 If the project takes longer than 180 days to complete then Designworks reserve the right to invoice for work completed, 180 days after the start date.

3. Ordering
3.1 Orders for work must be given in writing to Designworks by the client – either by email or mail.
3.2 Not withstanding clause 3.1, if Designworks accepts a verbal order from the client, Designworks will not be held responsible for any mistakes (made by either party) arising from that verbal order.
3.3 Designworks reserves the right to refuse to accept any order.
3.4 Any work we undertake for new clients is subject to written instruction to proceed, together with 50% payment of the estimated cost.

4. Estimates
4.1 All estimates given by Designworks will be valid for 30 days from the date of estimate.
4.2 All estimates will be supplied in writing. The client has to acknowledge that the estimate is acceptable in writing: fax, mail or email . No work will commence until this confirmation has been received by Designworks.
4.3 Acceptance of a estimate is deemed as a contractual agreement between the client and Designworks.
4.4 If at any point during the design or development process a client wishes to terminate the agreement, we shall invoice the client an amount in proportion to the work completed. This will include administration and travel time. No property in the work done shall pass to the client.
4.5 Designworks reserves the right to revisit and increase the estimate if additional time is required to complete the project

5. Proofing
5.1 Designworks will supply the client with either a hard copy or PDF proof.
5.2 Whilst we endeavour to provide a thorough, error-free service, it is the sole responsibility of the client to check all content of said proof – including spelling, grammar, punctuation and use of images – unless otherwise stipulated by Designworks.
5.3 Designworks will provide the client with up to three proofs, unless otherwise agreed at commencement of the project. As a guideline these proofs should progress through the following stages:
Proof 1: amendments to general design/layout (including image usage)
Proof 2: corrections to text (including grammar and spelling)
Proof 3: (final proof) check all content thoroughly and sign off in writing or via email. Designworks cannot accept liability for errors within the copy beyond this stage.
5.4 Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable unless otherwise agreed.
5.5 All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that Designworks shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof, electronic graphic file, previously printed matter or any other materials supplied by the customer and the printed article the subject of the customer’s order.

6. Turnaround times
6.1 Turnaround times are normal target times only and Designworks accepts no liability for failure to meet these times, but will use its best endeavours to do so.

7. Image quality
7.1 Designworks will inform the client if images supplied are – in their professional opinion – not of suitable quality for print. However, if the client once apprised of this, chooses to retain use of the image in question, Designworks will not be held responsible for quality of reproduction.

8. Print material and finish
8.1 Unless stated by the client, Designworks will decide, at its sole discretion, weight of material and which print finish to use.

9. Web-design and publishing
9.1 Unless otherwise stipulated, Designworks will not accept responsibility for ensuring that a client’s website is catalogued or ranked highly by any search engine.
9.2 Designworks cannot guarantee the appearance of any website it designs will not alter within the confines of non-specified browsers or monitor dimensions.
9.3 Designworks will supply the client with all login information pertaining to the client’s site.
9.4 After work on the client’s web-site has been ceased, Designworks will not be held responsible for the maintenance, monitoring or upkeep of said site unless otherwise agreed in writing.
9.5 If payment for design or development services is not received within the agreed time period, Designworks reserves the right to remove any unpaid-for content from the client’s website.
9.6 Unless otherwise stipulated in writing, it is the client’s sole responsibility to ensure payment (monthly or annual) for the domain name and web-space associated with their site.
9.7 Although Designworks may sometimes offer the set-up of mailboxes as part of its website publishing service, it cannot be held responsible for any problems that occur as a result of the client’s own email software or set up.

10. Colour balancing
10.1 Designworks will, if requested by the client, scan images to a colour balance provided by the client by way of reference prints or polaroids.
10.2 If no such request or reference material is provided by the client Designworks will scan and/or print images using its own ‘judgement’ for colour balancing.

11. Uncollected work
11.1 If any items of work including prints and original files belonging to a client are not collected after 12 months of the requested work being done, Designworks reserve the right to dispose of such material.

12. Copyright and moral rights
12.1 All creative material produced by Designworks – including logo visuals, design proofs, website design and design concepts – remains the legal copyright of Designworks until such time as the client’s payment is received and the contract completed, or until written confirmation has been given.
12.2 Designworks claims no copyright in material submitted to us for the purposes of fulfilling the client’s instruction.
12.3 The client warrants that the client owns or controls all rights, has obtained all copyright, or has permissions, consents and waivers that as are now and hereafter required for all copying, processing, scanning, printing and manipulation to be undertaken by Designworks.
12.4 The client also warrants that no copyright or moral rights will be infringed by Designworks carrying out the requested work.
12.5 The client agrees to indemnify Designworks against all losses, damages, claims or expenses which Designworks may incur by virtue of any breach of the above warranties.

13. Liability
13.1 The client must contact Designworks concerning details of an invoice within 7 days of the date of the invoice.
13.2 Designworks liability to the client or any other party for the loss including theft, or destruction or damage to any materials provided by the client which are deposited with Designworks for whatever reason;-
13.2.1 Will be limited to the replacement cost of the actual material and;
13.2.2 Designworks will not be liable for the cost of reshooting or reprinting the material contained on the material and;
13.2.3 Designworks will not be liable for any loss or damage to the client or any other party including loss of income and;
13.2.4 It is the client’s responsibility to insure against such loss and damage.
13.3 Designworks will not be liable for failing to complete any contract between Designworks and the client due to circumstances beyond Designworks’ control including loss of power supply, machine breakdown, loss of materials, fire, storm, flood, act of god, war, civil disturbance or terrorism.


What our clients say

I have found Designworks a pleasure to work with – patient, creative and dependable. They have overhauled our website – we were really impressed with the effort and skill they put in to devising solutions to some really demanding functionality.

Isobel Stoddart, Electric Bicycle Network

I have worked with Designworks for many years and have no hesitation in recommending them. Designworks have never let me down – and I actually enjoy the process of working with them.

Jennifer Collard, Monkhouse Hill Holidays

Designworks provide me with affordable, great looking websites and, more importantly, they use a user-friendly Content Management System. I have worked with websites for 13 years and have used a number of CMSs. I find WordPress the simplest and most intuitive to use by far.

Justin Grammer, PS Business Matters

Designworks made me a beautiful, simple website. Most importantly for me, it is very simple to update, as the WordPress system is easy to use for a non-techy like me. Great team, great product.

Rebecca Willis, Independent Researcher on Environment and Sustainability

It is always a pleasure to deal with the Designworks team…We have always found them to exceed expectations without exceeding our limited budget for branding. Many have commented on their design work!

Iain Scott Bainbridge, Scott Bainbridge Property Sales and Lettings

We were very happy with our newly designed annual report which had been given a makeover with a fresh and vibrant feel and has received a lot of positive feedback.

Julie Beaman, Lancaster City Council

We were really impressed by the clean professional brochures that Designworks produced. The fresh look has opened up new market places and generated new business.

John Eatough, Stand & Deliver

The quick, efficient service, quality creative input and attention to detail make Designworks a pleasure to work with.

Gemma Procter, Cumbria Tourism

Designworks were fast, supremely professional and the end results are just great. I’d always go to them first now, and would recommend them to anyone looking for quality, affordable, effective design. THANK YOU!!

Kate Rawles, Outdoor Philosophy

Designworks have been helpful, quick and efficient from the first day we started using their services. Regardless of the demands we have made of them at times, they have always been professional, extremely creative and all with smiles on their faces.

Eamonn Hennessy, Macbeth Scott

Designworks were the third company we’d used over the years for our web site design. We found them fantastically easy to deal with from start to finish and the whole process of building a complete new web site worked seamlessly from start to finish.

Simon Cleasby, Holiday Cottages Cumbria

We had a fantastic response to the newsletter that Designworks created. The brief was to produce something a little different from the norm. The finished design increased sales significantly over the same time the previous year.

Jeremy Hall, Peter Hall & Son

We needed a new look for our brochure so we asked Designworks to assist us in producing it. We are very happy with the end result and consider it an essential part of the hotel’s developing marketing strategy. Thanks for a great working partnership.

Stephen Broughton, Lindeth Howe

Designworks are always our first choice when it comes to designing and printing new publicity materials. They are always very welcoming, creative and efficient, even if we go to them with a last-minute request!

Sarah Rose, Cumbria Woodlands

I have really enjoyed working with Designworks to come up with a new concept and a new approach for my website which had become outdated. They are a very patient as well as extremely creative team!

Laura Rosenzweig, Laura’s Loom

I have used Designworks to design and print a leaflet as well as design a company logo for us and I can honestly say their ideas, attention to detail and end product were first class.

Robert Crawford, Different Strokes

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